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Posting Date:   March 1, 2017
Start Date:   Immediate
Hours:   ~40 hours / week

 

Position Overview
PBOK Consulting (Pipeline Body of Knowledge) is seeking a candidate to fill the role of Student Sales & Support Representative. The successful candidate has customer service and sales support experience. This position will support the company, students, customers, and clients in order to help increase the sales of PBOK’s products and services. Personal interaction will occur on the phone and in person. The Student Sales & Support Representative will also work closely with other team members to improve and implement marketing initiatives, business development programs, and communication strategies. The Student Sales & Support Representative will play a key role in ensuring that a consistent and high quality of service is delivered both internally and externally.

Primary Responsibilities

Distance Communication
•Monitor and manage communications with customers via telephone and email interactions
•Use, support, and help maintain CRM (Customer Relationship Management) software as well as other internal tracking methods
•Conduct calling and email campaigns, making follow up calls, and send correspondence.
•Use marketing materials and sales initiatives to create new touch points with potential students
•Assist with the successful delivery of training courses through supporting student registration, enrollment management, and enabling student participation in courses
Personal Communication
•Have face-to-face personal interactions with customers and clients
•Provide support and assistance with training event logistics. This may include assisting with planning, researching, booking services/facilities, and general follow-up of event logistics.
•Assist with post-event support through the delivery of post training and post exam surveys, as well as correlation of the accumulated data.
Products and Services
•Take a proactive approach to understanding product and service information
•Consistently apply style, formatting, and process guidelines
•Conduct quality control reviews at various stages
•Collaborate with team members to define objectives, guide processes, and engaging interactions within project constraints
•Contribute to a systematic design and development model to improve resources and minimize the development time for future materials

Competencies
• Highly developed verbal and written communication skills
• Ability to communicate to all levels of the organization and clients
• Solid negotiation, conflict resolution, and people management skills
• Ability to communicate to diverse audiences, especially those with poor computer skills
• Strong research and organizational skills with attention to detail
• Team-oriented with an ability to work in a highly collaborative environment
• Ability to work on multiple, concurrent projects
• A strong understanding of standard applications such as Word, Excel, and PowerPoint
• Proven document development and formatting skills
• Ability to understand, clarify, define, and document technical processes visually and through text
• Ability to problem solve and identify potential areas for improvement
• Knowledge and skills required to present technical and procedural content clearly and simply

Experience
One to three years of customer service and sales support experience, which includes both face-to-face, email and phone interactions.

Compensation
The hourly rate for this position is $20 - $25 / hour. We also support flexible, innovative work models with some unique benefits. Further details will be discussed in a personal interview.

Personal Characteristics
• A self starter with initiative who demonstrates accountability for performance and results
• Projects confidence when engaging and presenting, one on one and in groups
• Has a positive outlook towards change and the ability to adapt to a dynamic environment and client requirements
• Proven ability to problem solve and make sound decisions to achieve creative and innovative solutions
• Embraces a high performance, customer focused culture based on exceptional listening skills
• Understands own strengths and weaknesses and strives to continuously learn and improve
• Exhibits enthusiasm, promotes a team environment, and fosters an atmosphere of trust

About PBOK Consulting
PBOK Consulting is an independent consulting and educational organization which facilitates energy companies in effective Knowledge Transfer. We help our clients with maturing their management system policies, procedures and practices as well as delivering high quality, cost effective, online training to the pipeline industry. We have an uncompromising client focus and maintain high quality of work by ensuring our employees are engaged in a challenging and creative work environment.

Contact
Due to an overwhelming response to our past postings, only selected candidates will be contacted for interviews. If you do not hear form us within two weeks, please accept our regrets.

Please send resumes to:
  careers@pbok.ca
  +1.403.245.1140

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